Tom Shapland@tom_shaplandMarch 11, 2025
If you're deploying voice AI agents in production, it's important to figure out which metrics indicate overall success for your users and use case.
You can start simple, by looking at a few basic metrics like length of the session.
Lots more thoughts on this from @tom_shapland,… https://t.co/EQ11rMBWZ5
Tom Shapland@tom_shaplandWhen a Voice AI call fails to meet its objective, the most likely reason is that the caller hung up.
In our dataset, the median duration for a successful call is 1 minute and 32 seconds. The median duration for a call that fails to meet the objective is 34 seconds. The median