September 16, 2024
In 2025, how many of your phone calls will be to an AI?
My general take here is that almost everyone is under-estimating how fast voice AI is growing.
➡️ LLMs do a very, very good job with customer support. We're at the point where the experience of talking to an LLM (backed by good information retrieval and integration with back-end systems) is often a better experience than talking to a human.
➡️ Small businesses almost never have enough staff to answer the phone. Several startups are solving this problem, giving small businesses an inexpensive, helpful telephone receptionist.
➡️ We have a customer - a healthcare group - that deployed a voice interface to their Electronic Health Records system. The doctors and nurses with access to the system started calling it on the phone to prep for patient visits, during their morning commute.
Twilio has an amazing set of tools for building voice workflows. We've had low-level @twilio interoperability for @trydaily's real-time voice transport for a long time. But customers have been asking us, lately, to make it easier to connect to a Daily Bot voice AI agent from any Twilio workflow.
So, today we launched Daily Bots + Twilio — connect any Twilio Programmable Voice call to an adaptive, real-time Daily Bots voice AI agent. You can set up a new bot and connect a Twilio phone number to it in ~90 seconds.
Here's a video speed-run ...
More details in the launch post on our blog[1]
... and in the Daily Bots docs[2]